Returns & Refund Policy

Loomodex is committed to ensuring customer satisfaction.

Eligibility for Returns

Returns are accepted only if:

• The product is damaged upon delivery
• The product is defective
• The wrong item was delivered

Return Request Timeframe

Return requests must be submitted within 24 hours of delivery.

Non-Returnable Cases

Returns will not be accepted if:

• The product has been used or altered
• The damage happened after delivery
• The order was confirmed and delivered as requested

Refund Process

Approved returns will be processed through:

• Refund via Mobile Money
• Product replacement

Processing time: 24 to 72 hours

How to Request a Return

To request a return:

• Contact support via WhatsApp
• Provide the order number
• Attach photo or video evidence